We're here to help
We know that making a claim can be a stressful time, so we aim to make the process as clear and straightforward as possible.
Get in touch for free advice on making a successful insurance claim. We'll talk you through what your insurer will need from you, help you gather the right documentation, and act as a point of contact along the way. While we can't guarantee the outcome of any individual claim (that decision sits with your insurer), we can make sure you know what to expect and aren't left to navigate the process alone.
You can also contact your insurer's claims number directly. You'll find it in your policy documentation.
Tell us a little about your claim and we'll get back to you as soon as we can.
Clear guidance on how to start your claim, whether or not you arranged your policy with us.
Understand what documentation and evidence your insurer needs, and how to gather it.
Someone to ask while your claim is being assessed, so you're never left guessing.
Help if you need to query or appeal a decision from your insurer.
Common questions
Quick answers to the things people ask us most. Can't find what you're looking for? Get in touch and we'll be happy to help.
Our Blackburn-based advisers are happy to talk it through, with no obligation.
You can contact your insurer directly using the claims number in your policy documentation, or you can call us first for free advice. We're happy to point you in the right direction and help you understand what to expect from the process.
You'll usually need your policy number, personal details, and information relevant to the claim, such as medical evidence for a critical illness or income protection claim, or a death certificate for a life insurance claim. Your insurer will confirm exactly what's required.
It varies by insurer and claim type. Straightforward claims can be settled within a few weeks, while claims requiring additional medical evidence or investigation may take longer. We can help you understand likely timescales for your specific policy.
If a claim is declined, your insurer must explain why. We can help you understand the decision and, where appropriate, support you in raising a complaint or seeking further clarification.
Yes. We're happy to offer free, no-obligation guidance on the claims process regardless of who arranged your original policy.